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Terms of Service

Last updated: 28 August 2026

1. Who we are

These terms govern the use of the platform by the restaurant that takes out a subscription (the "Customer", "you"). By using the service, you accept them in full.

2. What RistoMaind does

RistoMaind is a dashboard which, depending on the plan, offers: booking management with automated reminders, a website for the restaurant, a digital menu with QR code and table ordering, an AI assistant that answers customers' questions about the menu, social content generation, review replies, cost analysis and forecasts. The exact contents of each plan are those published at ristomaind.com at the time of subscription.

Features not yet active. Some items in the plans are marked "coming soon": they are in development and do not work yet. Subscribing to a plan that lists them does not guarantee an activation date. Inactive features are also flagged as such inside the dashboard, and are not counted as available.

3. Free trial and plans

• The trial is free for 14 days and requires no credit card.
• You can cancel at any point within the 14 days at no charge.
• Plans and prices are those shown at ristomaind.com and may be updated over time for new subscribers.
• Launch price locked in: anyone subscribing during the launch period keeps the agreed price for at least 6 months, even if prices rise for new subscribers.
• Some plans carry a one-off setup fee, stated clearly before subscription.

4. Payments

• Payments are processed by Stripe. We never store your card details.
• The subscription renews automatically each month unless cancelled.
• You can cancel whenever you like, with no penalty and no lock-in. Cancellation takes effect at the end of the period already paid for.
• If payment fails we may suspend access after reasonable notice. Suspension is not deletion: your data stays where it is and becomes available again as soon as payment resumes.

5. Your responsibilities

• Allergens. RistoMaind transcribes and organises the information you give it, including by reading a photograph of your menu, but it does not independently verify the accuracy of allergen data. Responsibility for giving your customers correct information remains yours, under the law of the country you operate in — in the European Union, Regulation (EU) 1169/2011. Always check what you publish.
• Your customers' consent. You own the relationship with your venue's customers: before switching on automated messaging you must have collected their consent.
• Do not use the service for unlawful purposes or to send unsolicited communications.
• Keep your dashboard credentials confidential.
• Data you upload must be yours or must be data you have the right to use.

6. AI-based features

Worth being clear about, since it is the heart of the product.

• AI-generated content can contain inaccuracies. Review it before publishing, especially where allergens, prices and availability are concerned.
• Forecasts and advice — on footfall, costs, margins — are estimates based on the data you have entered. They are not a guarantee of results nor professional advice, and their quality depends on the quality and quantity of the data available.
• The assistant answers on the basis of what you have told it: menu, hours, house rules. It remains an automated tool.

7. Ownership

• Content generated for your venue — posts, copy, images, the website, the menu — is yours and you may use it freely.
• The RistoMaind name, the software and the platform remain the property of Salvatore Manzella.
• Images and text produced by third-party services are also subject to those providers' terms as regards rights in AI-generated material.

8. Service availability

RistoMaind relies on third-party services — including Cloudflare, Google, Anthropic, OpenAI, Meta, Stripe and Make.com — in order to function. We work to keep it running continuously, but we cannot guarantee 100% availability and are not liable for interruptions caused by those providers when they lie outside our reasonable control.

9. Limitation of liability

To the extent permitted by applicable law:

• The service is provided "as is" and we do not warrant that it will be free of errors or interruptions.
• We are not liable for indirect damages, loss of profit or loss of custom arising from use or non-use of the service, save in cases of wilful misconduct or gross negligence.
• Our total liability is limited to the amount you have paid for the service in the 12 months preceding the event.
• Nothing here excludes liability that cannot be excluded by law.

10. Suspension and termination

We may suspend or terminate access, with reasonable notice except in serious or urgent cases, in the event of a breach of these terms, unlawful use, prolonged non-payment, or conduct that harms the service or other users.

You may end the relationship at any time by cancelling from the dashboard or writing to info@nevermaindagency.com.

11. Personal data

Use of the service involves the processing of personal data, described in our Privacy Policy. If you in turn process your own customers' data through RistoMaind, a Data Processing Agreement compliant with Article 28 GDPR is available on request.

12. Changes

We may update these terms. Where changes are substantial we will give you reasonable notice by email or through the dashboard; continuing to use the service after that notice constitutes acceptance.

13. Governing law

These terms are governed by German law, Germany being the country in which the provider of the service is established. Disputes fall under the jurisdiction of the courts of the provider's place of establishment, without prejudice to any mandatory rules that apply.